SHIPPING POLICY
Shipping Locations
We currently provide FREE SHIPPING to:
-All 50 U.S States
-U.S. Territories (Puerto Rico, Guam, U.S. Virgin Islands)
-Select international countries (Canada, U.K., and Caribbean Nations)
if your region isn't listed, please email us at themerchantsship77@gmail.com to inquire about custom shipping options.
Processing Times
All of our products are handcrafted with care using 100% natural fibers. Please allow:
- 1-3 business days to process and pack your order
-Custom or made-to-order items may require up to 5-7 business days
You'' receive an email confirmation and tracking number once your order ships.
Tracking Your Order
Once your order ships, you'll receive a tracking link via email. If you do not receive this within 3 business days of ordering, please contact us at themerchantsship77@gmail.com
DELAYS & LOST PACKAGES
We are not responsible for delays due to weather, carrier issues, or customs. If your package is marked as "Delivered" but you haven't received it, please:
-Check with neighbors or local post office
-Wait 24 hours in case of delayed scan
Still missing Contact us and we'll assist in filing a claim or reshipping where possible.
SUSTAINABLE SHIPPING PRACTICES
We ship using biodegradable packaging whenever possible, and we minimize excess materials to stay aligned with our mission of eco-conscious fashion.