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PRIVACY POLICY

Last Updated: August 3, 2025

1. Who We Are

Welcome to The Merchants’ Ship — a mission-driven brand offering toxin-free, biodegradable clothing and accessories handcrafted from natural fibers like Mulberry Silk, Merino Wool, Fine Linen, and Cotton.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us through email or social media.

2. What Information We Collect

We may collect the following types of information:

  • Personal Identification: Name, email address, phone number, shipping/billing address

  • Order Information: Products ordered, payment method, purchase history

  • Website Usage Data: IP address, device type, browser info, browsing behavior (through cookies or analytics tools)

  • Social Media Info: If you connect with us via TikTok or other platforms

We do not store credit card information directly. All payments are processed securely through trusted third-party processors like Wix Payments, PayPal, or Stripe.

3. How We Use Your Information

We collect and use your data for the following purposes:

  • To process and deliver your orders

  • To respond to customer service inquiries

  • To personalize your shopping experience

  • To send email updates, offers, or newsletters (if you opt in)

  • To monitor website traffic and improve user experience

4. How We Protect Your Information

We use secure server software (SSL) and maintain industry-standard safeguards to protect your personal information. We never sell or rent your data to third parties.

Your data may be accessed by select team members or service providers (e.g., Wix, shipping carriers) only for the purposes of fulfilling your order or providing support.

5. Cookies & Tracking

We use cookies and tracking technologies to:

  • Remember your preferences

  • Analyze website usage (via tools like Wix Analytics or Google Analytics)

  • Improve our design and product offerings

You can disable cookies in your browser settings, but some features of the site may not function properly.

6. Your Rights

If you're located in the EU, U.K., or California, you may have the right to:

  • Request access to your data

  • Ask for corrections or deletions

  • Opt-out of marketing emails at any time

To exercise these rights, contact us at themerchantsship77@gmail.com.

7. Third-Party Services

We only share data with trusted services needed to operate our business (e.g., Wix, PayPal, TikTok). These platforms have their own privacy policies, which we encourage you to review.

8. Children's Privacy

We do not knowingly collect or store personal data from children under 13. If we become aware of such data, we will delete it immediately.

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted here, and your continued use of our website will indicate your acceptance of the revised terms.

10. Contact Us

For questions about this policy or your data:
Email: themerchantsship77@gmail.com
TikTok: @the_merchantsship

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© 2025 The Merchants' Ship LLC.

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